WAY UMRAH (“we,” “us,” or “our”) is committed to safeguarding the privacy of our clients, website visitors, and individuals who engage with our marketing campaigns, including those on social media platforms using Instant Forms. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, interact with us online, or use our services.
We process personal data in accordance with the Law on Personal Data Protection of the Republic of Kosovo (Law No. 06/L-082) and, where applicable, the General Data Protection Regulation (GDPR). By using our services, you acknowledge and consent to the practices described in this Privacy Policy.
When you interact with WAY UMRAH, we may collect personal identification details that you provide voluntarily, such as your full name, email address, and telephone number. This typically occurs when you complete a booking form, a contact form, or an Instant Form through social media platforms.
We also collect technical and usage data automatically through your browser, including your IP address, browser type, browser version, the pages you visit on our site, the time and date of your visit, and related diagnostic information. In addition, we use cookies and similar technologies to track activity on our website and to store certain information, which helps us improve functionality and user experience. You may disable cookies in your browser settings, though some features of our website may not function properly as a result.
Your personal data is processed on the basis of your consent, where this is required, for example, when you agree to receive marketing communications. Data may also be processed for the performance of a contract, such as fulfilling your travel booking, or in order to comply with legal obligations. In certain cases, we process data for our legitimate business interests, provided that these interests are not outweighed by your fundamental rights.
The information collected from you is used to manage and process your bookings, respond to your inquiries, and provide the services you request. It also allows us to communicate with you about booking confirmations, travel updates, and customer service matters. With your consent, we may use your information to send promotional materials, special offers, and information about Umrah packages.
We also use the data to analyze how visitors interact with our website, so that we can improve its functionality, security, and overall user experience. In addition, certain information may be used to ensure compliance with applicable laws and regulations.
We retain personal data only for as long as necessary to achieve the purposes described in this Privacy Policy or as required by law in Kosovo. Once the retention period has expired, we will securely delete or anonymize your data.
We employ administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, disclosure, or destruction. While we take reasonable measures to protect your data, no transmission over the internet or storage system can be guaranteed to be entirely secure.
We do not sell or trade your personal data. Information may be shared with trusted service partners, including airlines, hotels, and transportation providers, where necessary to fulfill your booking. We may also use carefully selected third-party providers for functions such as payment processing, IT support, or marketing services. In limited circumstances, your information may be disclosed to public authorities where required by law.
As part of our services, your personal data may be transferred to and processed in countries outside Kosovo and the European Economic Area, including Saudi Arabia. In such cases, we ensure that appropriate safeguards are in place to protect your data, such as contractual clauses or equivalent protective measures.
You have the right to request access to the personal data we hold about you, as well as the right to request correction of inaccurate or incomplete information. You may also request the deletion of your data, subject to certain conditions, and you have the right to withdraw your consent to marketing communications at any time. Where applicable, you may request a copy of your personal data in a portable format.
If you are not satisfied with how we process your data, you may lodge a complaint with the Information and Privacy Agency (Agjencia për Informacion dhe Privatësi – AIP) in Kosovo.
We may revise this Privacy Policy from time to time. When updates are made, they will be published on this page, and the “Last Updated” date will be amended accordingly. You are encouraged to review this policy periodically to remain informed about how we process your data.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
WAY UMRAH
Marigona Residence, Rr. Ohio, Pristina 10000
Email: info@wayumrah.com
Phone: +383 48 267 267